Shipping & Returns

At Jolie, we're dedicated to providing you with a seamless shopping experience. Here’s a quick overview of our shipping and returns policies.

Processing Time: Orders are processed within 2-5 business days, excluding weekends and holidays.
Delivery Time: Orders are typically delivered within 5-15 business days after processing.
Warehouses: We ship from our locations in the United States, Germany, Australia, and Hong Kong, depending on stock availability.
Shipping Costs: Calculated at checkout based on location and weight. Customers are responsible for any customs duties or import taxes.
Order Tracking: You will receive a tracking number via email once your order ships.

Return Period: Returns are accepted within 30 days of purchase.
Eligibility: Items must be unused, in original packaging, and in the same condition as received.
Damaged or Incorrect Items: Contact us if you receive a damaged or incorrect item.
How to Return: Email support@joliebe.com with your order number to initiate a return.
Refunds: Once approved, refunds are processed to your original payment method.

For any questions or assistance, please reach out to our support team at support@joliebe.com. We're here to help!

Thank you for choosing Jolie!